Technical Support Checklist

For the fastest response to your technical questions, complete the following checklist before you contact Insperity Technical Support:

·         Before calling, please check the Help system or User Guide for answers to your questions. Use the Contents, Index, or Search features (the latter in Help only).

·         Be ready to tell the technician what you’ve tried. Record the exact sequence of events that created the problem. Make sure that you can reproduce the problem by following the same series of steps. Know the results of any steps you have undertaken to solve the problem.

·         Record the exact wording of any error messages.

·         Be sure to give your name and return email address or fax number if you prefer a reply via email or fax.

·         If you are phoning, make sure you have access to your computer.

·         Be ready to supply the product name and version. (Select About OrgPlus from the Help menu.)

·         Be ready to supply the system information. (Select System Info from the Help menu.)